THROUGH WHAT CARRIER DO YOUR ORDERS SHIP?
All orders are shipped by Express UPS/FEDEX or DHL Air 4-10 Business Days.
HOW SOON WILL MY ORDER SHIP?
All orders will ship out the within 2-12 Business day.
DO YOU SHIP INTERNATIONALLY?
Yes! ElongAmusements provide free shipping service to USA, Canada, Mexico, Most European Countries, Australia, New Zealand, Japan. Other countries and area may need extra shipping cost, please contact us for quote.
HOW LONG WILL MY ORDER TAKE?
Standard orders generally ship out within 2-10 business days. And delivery time is various sometime, normally it takes 4-10 business based on countries and area dispatching time by shipping agent.
HOW DO YOU PACKAGE MY ORDER?
All products you have ordered is individually gets packaged with retail package.
WILL I BE NOTIFIED WITH PROCESSING STEPS?
Yes! Your Account on ElongAmusements provides you a time log with all updates. Also you will be notified when its fulfilled, when tracking is uploaded. Also you can track your order with tracking number.
CAN PROCESSING BE SPEED UP?
Yes! Rush order is available. Please inform us when placing order.
HOW MUCH THE SHIPPING COST/ TAX?
Most of our product are shipping included and free tax, that means free shipping for you.
MAY I NEED TO PAY THE SHIPPING COST IF I MAKE RETURN?
In Case product return is needed, please contact us by email. Please check our Return Policy for product return shipping cost fee.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, ElongAmusements Team will send the tracking number. Please track the package online or consult our team.
